Brightspeed Business
Hub Support
Brightspeed Business
Hub Support
Brightspeed Business
Hub Support
Sign in to Business Hub
Create a Customer Administrator
Create a Customer Administrator
Create a Customer Administrator
If you're a Business Hub Customer Administrator, you can create other administrators. System administrators have access to use all Business Hub features to manage your organization's Brightspeed services. They can access all accounts, create new users, change user permissions, and change accounts assigned to users.
There's no limit to the number of Customer Administrators your organization can have. Some organizations make everyone a Customer Administrator; others limit access based on a user's job function. For example, people who work with billing only have access to billing tasks and can't order new services.
If you're a Business Hub Customer Administrator, you can create other administrators. System administrators have access to use all Business Hub features to manage your organization's Brightspeed services. They can access all accounts, create new users, change user permissions, and change accounts assigned to users.
There's no limit to the number of Customer Administrators your organization can have. Some organizations make everyone a Customer Administrator; others limit access based on a user's job function. For example, people who work with billing only have access to billing tasks and can't order new services.
If you're a Business Hub Customer Administrator, you can create other administrators. System administrators have access to use all Business Hub features to manage your organization's Brightspeed services. They can access all accounts, create new users, change user permissions, and change accounts assigned to users.
There's no limit to the number of Customer Administrators your organization can have. Some organizations make everyone a Customer Administrator; others limit access based on a user's job function. For example, people who work with billing only have access to billing tasks and can't order new services.
There are two ways to create a Customer Administrator:
- Create a new user as a Customer Administrator (if the person doesn't currently have access to the Business Hub).
- Change an existing user into a Customer Administrator (if the person already has access to the Business Hub).
To change a Business Hub user into a Customer Administrator:
- Sign in to Business Hub.
- Click Admin > Users.
The Business Hub lists the users for your organization. Users with more permissions or roles have icons next to their username: Customer Administrators ().
- Search for the user by doing one of the following:
- Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.
- Start typing part of the user's first name, last name, or username in the Search field.
- When you find the user, click the row. The Business Hub displays profile information for the user.
- Click Edit User Profile.
- Click the Permissions section to expand the section. Business Hub displays the permissions for the user.
- Click the Customer Administrator toggle to turn it on. You can also select an existing Customer Administrator from the Select User to Clone Permissions list, and then click Clone Permissions.
The user is now a Customer Administrator, and an icon () displays next to their username in the list.
There are two ways to create a Customer Administrator:
- Create a new user as a Customer Administrator (if the person doesn't currently have access to the Business Hub).
- Change an existing user into a Customer Administrator (if the person already has access to the Business Hub).
To change a Business Hub user into a Customer Administrator:
- Sign in to Business Hub.
- Click Admin > Users.
The Business Hub lists the users for your organization. Users with more permissions or roles have icons next to their username: Customer Administrators ().
- Search for the user by doing one of the following:
- Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.
- Start typing part of the user's first name, last name, or username in the Search field.
- When you find the user, click the row. The Business Hub displays profile information for the user.
- Click Edit User Profile.
- Click the Permissions section to expand the section. Business Hub displays the permissions for the user.
- Click the Customer Administrator toggle to turn it on. You can also select an existing Customer Administrator from the Select User to Clone Permissions list, and then click Clone Permissions.
The user is now a Customer Administrator, and an icon () displays next to their username in the list.
There are two ways to create a Customer Administrator:
- Create a new user as a Customer Administrator (if the person doesn't currently have access to the Business Hub).
- Change an existing user into a Customer Administrator (if the person already has access to the Business Hub).
To change a Business Hub user into a Customer Administrator:
- Sign in to Business Hub.
- Click Admin > Users.
The Business Hub lists the users for your organization. Users with more permissions or roles have icons next to their username: Customer Administrators ().
- Search for the user by doing one of the following:
- Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.
- Start typing part of the user's first name, last name, or username in the Search field.
- When you find the user, click the row. The Business Hub displays profile information for the user.
- Click Edit User Profile.
- Click the Permissions section to expand the section. Business Hub displays the permissions for the user.
- Click the Customer Administrator toggle to turn it on. You can also select an existing Customer Administrator from the Select User to Clone Permissions list, and then click Clone Permissions.
The user is now a Customer Administrator, and an icon () displays next to their username in the list.
