Create a New User

User creation can only be done by a Hub Customer Administrator or by the Brightspeed Customer Care team.

From User Management, click . This screen displays the Parent Account you are using to create this user. The default User Type is Standard.

Add a Standard User

A new Standard User will be assigned a subset of Customer Accounts – ranging from one to many – within the Parent Account you manage.

Note: A Customer Account is required when adding a Standard User, not when adding a Customer Administrator.

1. Click the down arrow to reveal all Customer Accounts for this Parent Account.
2. Select the Customer Accounts you want this user to be able to access.
3. If the list is long and you already know which Customer Accounts you want to add, type that account number into the “Search customer accounts” field. If you do not have the exact Customer Account number or the list is short, scroll to that item and select the box(es) to the left.
4. Once all required Customer Accounts are selected for this user, click .

Add a Customer Administrator

If you create another Customer Administrator with the same permissions/roles as yourself, the Customer Account dropdown is removed, and a list of all existing admin users (and individual statuses) displays:

1. Check that the new Customer Administrator you are adding is not already on this list.
2. If he/she is not, click . If the “Proceed” button is gray, click anywhere else on the screen and it will turn yellow.
3. Add the necessary information. If the field has a red asterisk (*), it is required.    
   1. Various fields have built-in validation (Email Address, Username, Phone Numbers), so they must be in the proper format. Email addresses must have an @ and a period (.) to the right.
   2. Phone numbers require the full 10 digits, including area code.

Note: The button will remain gray until all required fields have been populated successfully.

Click . This following pop-up box displays:  

When complete, a confirmation message displays letting you know the user was successfully created.

Click OK. A list of all users linked to your Parent Account displays. The new user will display on the first line.

Note: The new user will receive a “Welcome Email” from Brightspeed Business to set up their new account and profile.