Change Your Billing Address

You can change your billing address online for your local or long-distance service(s). Changes are effective immediately. To change the billing address for other types of services, submit a billing request.

To change your billing address:

1. Sign in to Business Hub.
2. Click Billing > Billing Requests.

The Business Hub displays open billing requests for your organization, closed billing requests for the past 18 months, and a status for each request: Open, Processing, Active, or Closed.

3. Click Create New Request.
4. Use the radio buttons to select the billing account number you want to create a request for, and then click Continue.
5. Under the “What is your billing request?” heading, select the Billing Name/Address/Contract/PO Change radio button.
6. From the Change Type list, select Billing Account Name or Address Change.
7. To change the information on your bill, do the following:
   
   
   1. If you need to update only the name on the account, type the new name in the New Billing Account Name field.
   2. If you need to update only the address on the account, type the new address in the New Billing Account Address field.
   3. If you need to update both the name and address, populate both fields.
      
      
8. Select the bill date for the invoice showing the incorrect information.
9. In the Describe the billing request field, add any additional information that would be helpful for Brightspeed to process your ticket.
10. If you have an internal tracking number or description for your organization, type it in the Customer Tracking ID.
11. To populate the contact information, do one of the following:
    
    
    1. If you want to be the primary contact for this ticket, verify your contact information in the fields. If the information isn't correct, update it in your Business Hub profile after you submit this request.
    2. If you'd like someone else to be the primary contact for this request, type their contact information in the fields on the left.
    3. If you'd like to be the primary contact, but want an additional contact as well, verify your information in the fields on the left and type the information for the secondary contact in the fields on the right.
       
       
12. Click Submit.

Your billing request is submitted, and you’ll receive a request ID; you can now track its status. A billing specialist will update your request within 72 hours. The status is changed from Open to Processing. If you don't receive an email, check and change (if applicable) your Business Hub notification settings.