After you create a Repair Ticket, you can edit the contact information, add work log notes, or add attachments to update the ticket without having to cancel it and create a new ticket.
Note: You cannot make changes to tickets in Closed or Canceled status.
To update information in a Repair Ticket:
Business Hub lists all tickets—repair, potential repair, activation, configuration, maintenance inquiry, and reason for outage (RFO)—including tickets Brightspeed created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are designated by a yellow flag. Tickets that require a reply from you are designated by a green flag.
After you create a Repair Ticket, you can edit the contact information, add work log notes, or add attachments to update the ticket without having to cancel it and create a new ticket.
Note: You cannot make changes to tickets in Closed or Canceled status.
To update information in a Repair Ticket:
Business Hub lists all tickets—repair, potential repair, activation, configuration, maintenance inquiry, and reason for outage (RFO)—including tickets Brightspeed created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are designated by a yellow flag. Tickets that require a reply from you are designated by a green flag.
After you create a Repair Ticket, you can edit the contact information, add work log notes, or add attachments to update the ticket without having to cancel it and create a new ticket.
Note: You cannot make changes to tickets in Closed or Canceled status.
To update information in a Repair Ticket:
Business Hub lists all tickets—repair, potential repair, activation, configuration, maintenance inquiry, and reason for outage (RFO)—including tickets Brightspeed created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are designated by a yellow flag. Tickets that require a reply from you are designated by a green flag.