Brightspeed Business
Case Study
Transforming Operations | Outer Banks Pest Control
Transforming Operations | Outer Banks Pest Control
Transforming Operations | Outer Banks Pest Control
Overview
Outer Banks Pest Control, a growing business with 40–50 employees, needed to expand their operations but was limited by outdated POTS (plain old telephone service) technology. Needing a more advanced communication solution, they turned to Brightspeed Business for scalable technologies that could support their business needs.
The Challenge
Outer Banks Pest Control’s primary challenge was an outdated copper-based phone system that couldn’t support their growing business and the need to expand office space. The existing infrastructure couldn’t handle additional phone lines, and the company also faced frequent power outages and hurricanes in their region. They required a modern solution that could reliably support both their office staff and field technicians.
Overview
Outer Banks Pest Control, a growing business with 40–50 employees, needed to expand their operations but was limited by outdated POTS (plain old telephone service) technology. Needing a more advanced communication solution, they turned to Brightspeed Business for scalable technologies that could support their business needs.
The Challenge
Outer Banks Pest Control’s primary challenge was an outdated copper-based phone system that couldn’t support their growing business and the need to expand office space. The existing infrastructure couldn’t handle additional phone lines, and the company also faced frequent power outages and hurricanes in their region. They required a modern solution that could reliably support both their office staff and field technicians.
Overview
Outer Banks Pest Control, a growing business with 40–50 employees, needed to expand their operations but was limited by outdated POTS (plain old telephone service) technology. Needing a more advanced communication solution, they turned to Brightspeed Business for scalable technologies that could support their business needs.
The Challenge
Outer Banks Pest Control’s primary challenge was an outdated copper-based phone system that couldn’t support their growing business and the need to expand office space. The existing infrastructure couldn’t handle additional phone lines, and the company also faced frequent power outages and hurricanes in their region. They required a modern solution that could reliably support both their office staff and field technicians.
Engineering Solution
Brightspeed Business provided Outer Banks Pest Control with a scalable solution using Brightspeed Voice+, which eliminated the need for additional hardwiring and made it easy for the company to expand into new office spaces. The cloud-based system also ensured that employees could handle calls remotely via mobile apps, offering flexibility during emergencies and power outages. Additionally, the DIA solution provided a reliable backbone for office operations, supporting both their office and field staff. This robust infrastructure ensured that the company had consistent, high-quality internet connectivity to meet the growing demands of their business.
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“Brightspeed Voice+ with RingCentral allowed us to expand our office without the need for additional wiring and provided reliable communication solutions that fit our needs. We can now operate smoothly even during extreme weather conditions, and our staff can work seamlessly from any location. It’s given us the confidence to grow without worrying about communication disruptions.”
BOB HANCOCK, Owner, Outer Banks Pest Control
