Brightspeed Business
Case Study
Unified Communications | Rogers Ehrhardt
Unified Communications | Rogers Ehrhardt
Unified Communications | Rogers Ehrhardt
Overview
Rogers, Ehrhardt, Weber & Howard, L.L.C., a prestigious Missouri law firm, faced challenges with outdated communication technology that hindered collaboration between their offices. Their legacy Private Branch Exchange (PBX) system no longer met the demands of their busy legal practice, prompting the firm to seek a modern solution to improve both internal workflows and client service. Brightspeed Business Voice+, a robust VoIP platform, provided the seamless communication tools they needed to enhance productivity, mobility, and operational efficiency.
The Challenge
The firm’s legacy PBX system lacked features to support modern legal operations. Transferring calls between offices was cumbersome, disrupting workflows. Additionally, attorneys struggled to access voicemails remotely, limiting responsiveness during court appearances or while working away from the office. Manual client call tracking also added inefficiencies to their billing process. Recognizing these limitations, the firm sought a scalable communication system to streamline operations and align with their commitment to exceptional service.
Overview
Rogers, Ehrhardt, Weber & Howard, L.L.C., a prestigious Missouri law firm, faced challenges with outdated communication technology that hindered collaboration between their offices. Their legacy Private Branch Exchange (PBX) system no longer met the demands of their busy legal practice, prompting the firm to seek a modern solution to improve both internal workflows and client service. Brightspeed Business Voice+, a robust VoIP platform, provided the seamless communication tools they needed to enhance productivity, mobility, and operational efficiency.
The Challenge
The firm’s legacy PBX system lacked features to support modern legal operations. Transferring calls between offices was cumbersome, disrupting workflows. Additionally, attorneys struggled to access voicemails remotely, limiting responsiveness during court appearances or while working away from the office. Manual client call tracking also added inefficiencies to their billing process. Recognizing these limitations, the firm sought a scalable communication system to streamline operations and align with their commitment to exceptional service.
Overview
Rogers, Ehrhardt, Weber & Howard, L.L.C., a prestigious Missouri law firm, faced challenges with outdated communication technology that hindered collaboration between their offices. Their legacy Private Branch Exchange (PBX) system no longer met the demands of their busy legal practice, prompting the firm to seek a modern solution to improve both internal workflows and client service. Brightspeed Business Voice+, a robust VoIP platform, provided the seamless communication tools they needed to enhance productivity, mobility, and operational efficiency.
The Challenge
The firm’s legacy PBX system lacked features to support modern legal operations. Transferring calls between offices was cumbersome, disrupting workflows. Additionally, attorneys struggled to access voicemails remotely, limiting responsiveness during court appearances or while working away from the office. Manual client call tracking also added inefficiencies to their billing process. Recognizing these limitations, the firm sought a scalable communication system to streamline operations and align with their commitment to exceptional service.
Engineering Solution
Brightspeed Business provided a seamless transition from the firm’s PBX system to Voice+, a Unified Communications as a Service (UCaaS) solution, through a well-structured migration process. After signing the agreement, the firm received equipment within 7–10 days and attended an onboarding session with Brightspeed Business’ engineering team.
The cloud-based UCaaS platform enabled advanced communication features beyond traditional phone systems, offering greater flexibility and mobility. The gradual rollout allowed the new phones to operate alongside the old system, ensuring minimal disruption during the transition. With features like voicemail-to-email and call logging, the firm quickly adapted to the new system and began experiencing immediate operational improvements.
The gradual rollout allowed the new phones to operate alongside the old system, ensuring minimal disruption during the transition. With features like voicemail-to-email and call logging, the firm quickly adapted to the new system and began experiencing immediate operational improvements.
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“Brightspeed Business Voice+ provided us with seamless communication between offices and mobility for our attorneys. Features like voicemail-to-email have significantly improved our responsiveness and productivity. This new system helps us focus on what we do best: serving our clients.”
Glen R. Ehrhardt, Senior Principal, Rogers, Ehrhardt, Weber & Howard, L.L.C.
