Enterprise: September 2023

Welcome to the 5th Edition of Brightspeed Business Connect.

Brightspeed is just a few weeks away from completing our first year as a new company. These are exciting times for our team as we reach that milestone and we’ll be sharing more on our anniversary details soon. We’ve faced plenty of challenges and gone through some tremendous growth since those first days of operation. The team has had great interactions with our customers and learned plenty about how we can best support your needs going forward. Whether it is with an existing, conveyed service that doesn’t need to change, just needs to work, or, if it is by adding a new complex configuration, we are here to help your business outperform. Our team is ready for each challenge.

As a company, we remain committed to being local and present within your communities to better deliver the services your business requires. We work every day to earn your trust and to handle the most important connections that allow your business to succeed.

Thank you for trusting us as your internet provider.

Andy Rodriguez, VP Enterprise Sales

Reliable Voice Communications. Simple and uncomplicated.

Brightspeed remains committed to our foundational / traditional voice technologies that are providing customers with streamlined, reliable, and high-quality phone services at competitive prices. These dependable communications operate even during power outages and other emergencies because the power is provided through the line. Phone lines are easily installed by Brightspeed, minimizing your business’ time and resources, and delivering reliable connectivity for many essential phone line services eliminating the need for costly, multi-technology replacement solutions.

At a time when other voice providers are raising rates and forcing customers to make a change from legacy services, Brightspeed Business is allowing our customers to extend their current agreement for 24 or 36 months at the same rate. We continue to support your business with these services and allow you to migrate to more modern technology at your own pace.

Responsive customer service. Local, not limited.

Brightspeed provides a superior customer experience that makes staying connected simple and easy. Our growing network of technicians, product experts, and support staff living and working in your neighborhoods stand ready to respond quickly to keep your business up and running, and help you grow and expand.

Important Billing Notification

Please ensure your team is aware of how to submit payments to Brightspeed Business.

As your internet solutions provider, we are committed to continuous improvement and helping to ensure processes are as seamless as possible. As part of this effort, we want to remind you of the correct locations for sending in payments to Brightspeed.

Up until now, you have received credit for on time payments that were mistakenly sent to Lumen. Going forward it will be important for you to make payments based on instructions below to ensure your payments are properly credited and you avoid any possible late fees. Please use these instructions when making payments.

Where to send payments for Brightspeed Business.

Delivering speeds that can grow with your business. Secure, scalable, and dependable.

High-speed broadband you can depend on.

Customers receive reliable, high-speed connectivity in several speed options that fit your unique business needs and offer the security your business needs. Outpace the competition with broadband backed by a leading-edge network.

Brightspeed Business offers our customers a full, comprehensive line of connectivity solutions that are scalable, reliable, and secure. We can help provide these enhanced internet capabilities your business customers and partners need.

Get faster internet today from Brightspeed.

We Love Local. Next stop, Pennsylvania.

The Brightspeed Business “We Love Local” customer engagement program features a popular, local food truck sponsored in a central location near our business customers. On October 11th we will be hosting customers and team members in Chambersburg, Pennsylvania. We invite our customers in the area to stop by the food truck for a complimentary lunch and meet with our representatives to ask questions and learn about the benefits of our services.

Here’s a look back on other towns we have enjoyed visiting during this year: Killeen, TX; Hickory, NC; Flemington, NJ; Bristol, TN; La Crosse, WI; Foley, AL; and most recently Russellville, AR.