Wholesale: November 2023

Welcome to the 6th Edition of Brightspeed Business Connect.

After celebrating Brightspeed’s first year as a successful new company, my team and I attended The INCOMPAS Show with so much positive momentum and vigor. I’m excited to bring you an exclusive 5x5 review of our recent experience. It was a whirlwind of inspiration, innovation, and connections.

In my latest LinkedIn post, I highlight key takeaways, exciting insights, and memorable moments from the event. You'll get a glimpse of the incredible networking opportunities, meaningful exchanges, and how Brightspeed is reshaping connectivity. Read my post here.

At Brightspeed, we believe in keeping you in the loop. Your support fuels our commitment to excellence. We look forward to continuing our partnership with you, our valued customer, as we journey together to brilliance.

Adena Handly, VP Wholesale Sales

Wholesale: Systems Transformation

With a relentless commitment to innovation, the Brightspeed system transition will begin in Q1 of 2024. This wholesale transformation will migrate from replicated Lumen systems to new, purpose-built systems that will simplify the customer experience, enhance efficiency, and deliver unmatched value.

Over the coming weeks, we will continue to update you throughout this system transition to ensure you remain informed of our plans.

Wholesale: Customer Forum

Brightspeed Business will host a Wholesale Customer Forum on Tuesday, December 5, to discuss some ongoing initiatives that impact customers. Attend to be more informed, gain expert insights, and get answers to your burning questions.

This session will be conducted via Microsoft Teams.

Meeting Name: Brightspeed Wholesale Customer Forum
Date: Tuesday, December 5, 2023
Time: 3:00-4:00PM ET (2:00-3:00PM CT)

Seize this opportunity for growth, learning, and success.

Celebrating One Year of Connecting Possibilities

On October 3, 2022, Brightspeed embarked on an extraordinary journey in the fast-paced world of internet connectivity, and what a year it has been. We have proudly marked our first anniversary, and it's all thanks to you – our incredible customers and partners.

In just 365 days, we've achieved so much together, from expanding our fiber network to breaking down digital barriers. We've empowered businesses, transformed lives, and helped make the world a more connected place.

We want to express our gratitude for your trust and support. You are at the heart of our success, and we're just getting started.

Voicemail Migration

Improved to serve you better.

To enhance voicemail capabilities and offer new features, the Brightspeed voice messaging service will be updated beginning in January 2024 and voicemail will transition to the new service through March 2024.

Important – No Price Change::

There is no price impact related to this voicemail system change. Please download and save the voice messages that you want to keep. Voicemails in the current system will not be moved to the new system and we want to ensure you don’t lose anything important.

Connectbase Customer Summit 2023

The first Connectbase Customer Summit is now in the books, but what a spectacular three-day event! Our Brightspeed Business Director of Carrier Relations, Harry O'Brien II, put it best...

"The 2023 Connectbase Customer Summit did not disappoint! Honored to be there with other telecom leaders to share insights and swap success stories. And it was my highest privilege to accept the Digital Transformation award on behalf of Brightspeed Business. We're already looking forward to next year."

Brightspeed Business recently held We Love Local in Outer Banks, NC.

We Love Local. Next stop, Chambersburg, PA.

Brightspeed Business holds a deep care and appreciation for our customers, and we are thrilled to engage with customers as we visit local communities to say ‘thank you’ and connect in meaningful ways. We’re proud to sponsor a local food truck at the heart of our business customer’s community. On Thursday, November 16, we invite you to join us in Chambersburg, PA.

Here's what you can look forward to:

Culinary Delights: Visit the food truck and savor a delicious lunch on us. It's our way of saying 'thank you' for your continued partnership.

Connections that Matter: Our representatives will be onsite, eager to meet you, answer your questions, and engage in meaningful conversations about how our services can benefit your business.

Building relationships: It's not just about business; it's about community.

We believe customer engagement and appreciation are at the core of our success, and this event reflects that belief. Your trust in us drives our dedication to delivering the best possible service.