1. "Brightspeed" is defined as Brightspeed Broadband, LLC, or its affiliated entities providing the Services. The Brightspeed entity providing Services is identified on the invoice for the Services. Brightspeed is not liable for services procured by Customer directly from third parties.
2. The pricing and any Terms and Conditions on which Brightspeed has offered to provide Services to Customer are confidential and may not be disclosed to third parties and are non-binding until an Order has been accepted by Brightspeed, in the manner specified below. Customer places an Order by either (i) clicking the “Accept” option within the electronic communication received by Customer from Brightspeed that provides a link to these Terms and Conditions, (ii) accessing an electronic portal or platform made available by Brightspeed and submitting the applicable information or request for Service, or (iii) signing (including electronically or digitally) a Quote and returning it to Brightspeed or (iv) otherwise signifying (in a manner acceptable to Brightspeed) their placement of the Order. A Quote may be referred to as an “Order” upon Customer’s submittal of an Order.
3. If an Agreement entered into between Customer and Brightspeed includes pricing schedules, the Agreement may include specific time limitations on the availability of such pricing. Unless otherwise specified in an Agreement or a Quote received from Brightspeed, pricing is valid for ninety (90) calendar days from the date of a Quote, subject to the paragraphs below. If the Customer doesn't place an Order for Services within the applicable timeframe specified above, the Quote and/or the applicable pricing expires.
4. Any construction costs reflected on a Quote are an estimate only and are subject to the terms of the paragraphs below.
5. Brightspeed will notify Customer of acceptance of an Order by delivering (in writing or electronically) the date by which Brightspeed will install and/or activate Service (the "Customer Commit Date"), by delivering the Service, or by the manner described in a Service Schedule. Customer will pay Brightspeed's standard expedite charges if Customer requests a delivery date inside Brightspeed's standard interval duration. Provisioning intervals will be adjusted and the "Customer Commit Date" may be adjusted as necessary to reflect any applicable notices and confirmations under the paragraphs below.
6. Prior to completion of installation: Brightspeed may notify Customer in writing (including by e-mail) of additional charges due to:
(A) notices of additional charges received by Brightspeed from off-net vendors subsequent to the preparation of the Quote. Customer has eight (8) business days following such notice to confirm in writing its acceptance of the additional costs; or otherwise, Customer is deemed to have cancelled the Order without additional termination charges except for out-of-pocket costs (if any) incurred in constructing facilities prior to the date of cancellation; or
(B) special construction costs which are determined to be necessary (e.g. as a result of a facilities check, site survey or during the course of construction). Customer has ninety (90) calendar days following such notice to confirm in writing its acceptance of the additional costs and in the absence of such acceptance Customer is deemed to have cancelled the Order. If Customer notifies Brightspeed that the additional costs are not approved or if Customer does not affirmatively provide approval for such additional costs, the Order is deemed cancelled without any termination charges. Brightspeed will not commence or continue any engineering or construction related to the additional costs specified in the notification unless and until Customer executes and delivers to Brightspeed a separate Special Construction Form (SCF) or other confirmation of Customer's acceptance of the additional special construction costs (e.g., by submittal of a revised Order which is accepted by Brightspeed). Brightspeed reserves the right to require payment for the additional cost, or a portion thereof, in advance of construction.
(C) After notice of additional costs is given pursuant to this Section, if costs continue to increase during the period before Customer provides confirmation of its acceptance, Brightspeed may again notify Customer of such increases, in which event the process outlined in this Section shall repeat with respect to such cost increase(s). Brightspeed must notify Customer of any new increases not later than seven (7) calendar days after receipt of Customer's confirmation of acceptance of costs specified in a prior notice. If Customer notifies Brightspeed that the additional costs are not approved or if Customer does not affirmatively provide approval for such additional costs, the Order is deemed cancelled without any termination charges.
7. Brightspeed will deliver directly or through a third party vendor a written or electronic communication advising Customer that the Service has been installed and/or activated (a "Connection Notice"), at which time billing will commence, provided however, if Brightspeed cannot complete installation or activation due to Customer delay or inaction, Brightspeed may begin charging Customer and Customer will pay such charges in the absence of a cancellation. If Customer notifies Brightspeed within five (5) business days after delivery of the Connection Notice that Service is not functioning properly, Brightspeed will correct any deficiencies and, upon Customer's request, credit Customer's account in the amount of 1/30 of the applicable monthly recurring charge (MRC) for each day the Service did not function properly. Such credits shall apply in lieu of any credits that would otherwise apply under an applicable Service Level Agreement (SLA) for the affected Service. A "deficiency" in the Service will be deemed to exist for purposes of requiring correction under this paragraph if Customer would otherwise be entitled to credits under the applicable SLA if the Service had previously been functioning properly. Following expiration of the notice period specified in this paragraph and correction of deficiencies (if any) identified by Customer, subsequent non-performance, outages, failures to deliver or defects in Service will be governed by the SLA applicable to the affected Service, which shall be Customer's sole remedies for the items covered by the SLA.
8. At the expiration of the Service Term, unless otherwise specified in the applicable Service Attachment, Service will continue month-to-month at the rates reflected on the Order, subject to adjustment by Brightspeed on thirty (30) days' advance written notice, until either Party provides thirty (30) days advance written notice of termination.
9. If a generic demarcation point (such as a street address) is provided, the demarcation point for On-Net Services will be Brightspeed's Minimum Point of Entry (MPOE) at such location (as determined by Brightspeed).
10. Equipment provided by Brightspeed to be located in Customer's premises ("CPE") is subject to the terms of the CPE Addendum. A copy of the CPE Addendum and a list of Services to which it applies is available upon request, and Customer acknowledges its acceptance of such terms based upon review or waiver of the right to request same.
11. Charges for Service are exclusive of Taxes and Fees. Customer is responsible for all taxes and fees, in accordance with the Governing Documents specified herein. If Customer presents Brightspeed with a valid exemption certificate that eliminates Brightspeed's obligation to pay certain Taxes and Fees, the exemption will apply prospectively.
12. Governing Documents. As used herein, the term "Governing Documents" refers to these Terms and Conditions and any additional terms and conditions described in this Section.
(A) If the Parties have executed a Master Service Agreement (MSA), then then in addition to the terms and provisions of the other Governing Documents (if any), the Services will be governed by the terms of the MSA. If the MSA does not include the Service Schedule(s) applicable to the Service(s) reflected in the Order, then Brightspeed's current standard Service Schedule applicable to the Services will apply, copies of which are available upon request and Customer acknowledges its acceptance of such terms based upon review or waiver of the right to request same. If Brightspeed and Customer have not executed an MSA, Brightspeed's current standard Master Service Agreement and the standard Service Schedule(s) which are applicable to the Service(s) will govern, copies of which are available upon request and Customer acknowledges its acceptance of such terms based upon review or waiver of the right to request same. In the event of a conflict between the MSA and the other Governing Documents (if any), the terms of the MSA shall apply.
(B) The Order and the Governing Documents control over any Customer-issued purchase order, and any terms or conditions contained in a Customer-issued purchase order or other Customer ordering document will have no force or effect; any reference to a Customer-issued purchase order number is for Customer's internal tracking purposes only.
(C) For Orders submitted using an electronic portal or platform made available by Brightspeed for such purposes, Customer’s Order will be provisioned and billed based on the options, information (e.g., service locations) and inputs selected and/or submitted by Customer. Certain special or customized rates, pricing, or other terms may sometimes be designated by an applicable code (e.g., a PNUM) that Brightspeed has authorized the Customer to use for such purposes. For Customer to receive such customized rates, pricing or other terms represented by such code(s), the Customer must enter the applicable code(s) within the electronic portal or platform, and if a valid code is not properly specified within the Order submission, the Service will be charged at the standard rates and terms that would otherwise apply in the absence of the code. Brightspeed reserves the right to substitute updated ordering codes by giving written notice to Customer.
(D) If any applicable Governing Documents do not contain a limitation of the following types of damages, then the following clause shall apply: Neither party will be liable for any damages for lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of data or cost of purchasing replacement service, or any indirect, incidental, special, consequential, exemplary or punitive damages arising out of the performance or failure to perform under the Order.
1. "Brightspeed" is defined as Brightspeed Broadband, LLC, or its affiliated entities providing the Services. The Brightspeed entity providing Services is identified on the invoice for the Services. Brightspeed is not liable for services procured by Customer directly from third parties.
2. The pricing and any Terms and Conditions on which Brightspeed has offered to provide Services to Customer are confidential and may not be disclosed to third parties and are non-binding until an Order has been accepted by Brightspeed, in the manner specified below. Customer places an Order by either (i) clicking the “Accept” option within the electronic communication received by Customer from Brightspeed that provides a link to these Terms and Conditions, (ii) accessing an electronic portal or platform made available by Brightspeed and submitting the applicable information or request for Service, or (iii) signing (including electronically or digitally) a Quote and returning it to Brightspeed or (iv) otherwise signifying (in a manner acceptable to Brightspeed) their placement of the Order. A Quote may be referred to as an “Order” upon Customer’s submittal of an Order.
3. If an Agreement entered into between Customer and Brightspeed includes pricing schedules, the Agreement may include specific time limitations on the availability of such pricing. Unless otherwise specified in an Agreement or a Quote received from Brightspeed, pricing is valid for ninety (90) calendar days from the date of a Quote, subject to the paragraphs below. If the Customer doesn't place an Order for Services within the applicable timeframe specified above, the Quote and/or the applicable pricing expires.
4. Any construction costs reflected on a Quote are an estimate only and are subject to the terms of the paragraphs below.
5. Brightspeed will notify Customer of acceptance of an Order by delivering (in writing or electronically) the date by which Brightspeed will install and/or activate Service (the "Customer Commit Date"), by delivering the Service, or by the manner described in a Service Schedule. Customer will pay Brightspeed's standard expedite charges if Customer requests a delivery date inside Brightspeed's standard interval duration. Provisioning intervals will be adjusted and the "Customer Commit Date" may be adjusted as necessary to reflect any applicable notices and confirmations under the paragraphs below.
6. Prior to completion of installation: Brightspeed may notify Customer in writing (including by e-mail) of additional charges due to:
(A) notices of additional charges received by Brightspeed from off-net vendors subsequent to the preparation of the Quote. Customer has eight (8) business days following such notice to confirm in writing its acceptance of the additional costs; or otherwise, Customer is deemed to have cancelled the Order without additional termination charges except for out-of-pocket costs (if any) incurred in constructing facilities prior to the date of cancellation; or
(B) special construction costs which are determined to be necessary (e.g. as a result of a facilities check, site survey or during the course of construction). Customer has ninety (90) calendar days following such notice to confirm in writing its acceptance of the additional costs and in the absence of such acceptance Customer is deemed to have cancelled the Order. If Customer notifies Brightspeed that the additional costs are not approved or if Customer does not affirmatively provide approval for such additional costs, the Order is deemed cancelled without any termination charges. Brightspeed will not commence or continue any engineering or construction related to the additional costs specified in the notification unless and until Customer executes and delivers to Brightspeed a separate Special Construction Form (SCF) or other confirmation of Customer's acceptance of the additional special construction costs (e.g., by submittal of a revised Order which is accepted by Brightspeed). Brightspeed reserves the right to require payment for the additional cost, or a portion thereof, in advance of construction.
(C) After notice of additional costs is given pursuant to this Section, if costs continue to increase during the period before Customer provides confirmation of its acceptance, Brightspeed may again notify Customer of such increases, in which event the process outlined in this Section shall repeat with respect to such cost increase(s). Brightspeed must notify Customer of any new increases not later than seven (7) calendar days after receipt of Customer's confirmation of acceptance of costs specified in a prior notice. If Customer notifies Brightspeed that the additional costs are not approved or if Customer does not affirmatively provide approval for such additional costs, the Order is deemed cancelled without any termination charges.
7. Brightspeed will deliver directly or through a third party vendor a written or electronic communication advising Customer that the Service has been installed and/or activated (a "Connection Notice"), at which time billing will commence, provided however, if Brightspeed cannot complete installation or activation due to Customer delay or inaction, Brightspeed may begin charging Customer and Customer will pay such charges in the absence of a cancellation. If Customer notifies Brightspeed within five (5) business days after delivery of the Connection Notice that Service is not functioning properly, Brightspeed will correct any deficiencies and, upon Customer's request, credit Customer's account in the amount of 1/30 of the applicable monthly recurring charge (MRC) for each day the Service did not function properly. Such credits shall apply in lieu of any credits that would otherwise apply under an applicable Service Level Agreement (SLA) for the affected Service. A "deficiency" in the Service will be deemed to exist for purposes of requiring correction under this paragraph if Customer would otherwise be entitled to credits under the applicable SLA if the Service had previously been functioning properly. Following expiration of the notice period specified in this paragraph and correction of deficiencies (if any) identified by Customer, subsequent non-performance, outages, failures to deliver or defects in Service will be governed by the SLA applicable to the affected Service, which shall be Customer's sole remedies for the items covered by the SLA.
8. At the expiration of the Service Term, unless otherwise specified in the applicable Service Attachment, Service will continue month-to-month at the rates reflected on the Order, subject to adjustment by Brightspeed on thirty (30) days' advance written notice, until either Party provides thirty (30) days advance written notice of termination.
9. If a generic demarcation point (such as a street address) is provided, the demarcation point for On-Net Services will be Brightspeed's Minimum Point of Entry (MPOE) at such location (as determined by Brightspeed).
10. Equipment provided by Brightspeed to be located in Customer's premises ("CPE") is subject to the terms of the CPE Addendum. A copy of the CPE Addendum and a list of Services to which it applies is available upon request, and Customer acknowledges its acceptance of such terms based upon review or waiver of the right to request same.
11. Charges for Service are exclusive of Taxes and Fees. Customer is responsible for all taxes and fees, in accordance with the Governing Documents specified herein. If Customer presents Brightspeed with a valid exemption certificate that eliminates Brightspeed's obligation to pay certain Taxes and Fees, the exemption will apply prospectively.
12. Governing Documents. As used herein, the term "Governing Documents" refers to these Terms and Conditions and any additional terms and conditions described in this Section.
(A) If the Parties have executed a Master Service Agreement (MSA), then then in addition to the terms and provisions of the other Governing Documents (if any), the Services will be governed by the terms of the MSA. If the MSA does not include the Service Schedule(s) applicable to the Service(s) reflected in the Order, then Brightspeed's current standard Service Schedule applicable to the Services will apply, copies of which are available upon request and Customer acknowledges its acceptance of such terms based upon review or waiver of the right to request same. If Brightspeed and Customer have not executed an MSA, Brightspeed's current standard Master Service Agreement and the standard Service Schedule(s) which are applicable to the Service(s) will govern, copies of which are available upon request and Customer acknowledges its acceptance of such terms based upon review or waiver of the right to request same. In the event of a conflict between the MSA and the other Governing Documents (if any), the terms of the MSA shall apply.
(B) The Order and the Governing Documents control over any Customer-issued purchase order, and any terms or conditions contained in a Customer-issued purchase order or other Customer ordering document will have no force or effect; any reference to a Customer-issued purchase order number is for Customer's internal tracking purposes only.
(C) For Orders submitted using an electronic portal or platform made available by Brightspeed for such purposes, Customer’s Order will be provisioned and billed based on the options, information (e.g., service locations) and inputs selected and/or submitted by Customer. Certain special or customized rates, pricing, or other terms may sometimes be designated by an applicable code (e.g., a PNUM) that Brightspeed has authorized the Customer to use for such purposes. For Customer to receive such customized rates, pricing or other terms represented by such code(s), the Customer must enter the applicable code(s) within the electronic portal or platform, and if a valid code is not properly specified within the Order submission, the Service will be charged at the standard rates and terms that would otherwise apply in the absence of the code. Brightspeed reserves the right to substitute updated ordering codes by giving written notice to Customer.
(D) If any applicable Governing Documents do not contain a limitation of the following types of damages, then the following clause shall apply: Neither party will be liable for any damages for lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of data or cost of purchasing replacement service, or any indirect, incidental, special, consequential, exemplary or punitive damages arising out of the performance or failure to perform under the Order.
1. "Brightspeed" is defined as Brightspeed Broadband, LLC, or its affiliated entities providing the Services. The Brightspeed entity providing Services is identified on the invoice for the Services. Brightspeed is not liable for services procured by Customer directly from third parties.
2. The pricing and any Terms and Conditions on which Brightspeed has offered to provide Services to Customer are confidential and may not be disclosed to third parties and are non-binding until an Order has been accepted by Brightspeed, in the manner specified below. Customer places an Order by either (i) clicking the “Accept” option within the electronic communication received by Customer from Brightspeed that provides a link to these Terms and Conditions, (ii) accessing an electronic portal or platform made available by Brightspeed and submitting the applicable information or request for Service, or (iii) signing (including electronically or digitally) a Quote and returning it to Brightspeed or (iv) otherwise signifying (in a manner acceptable to Brightspeed) their placement of the Order. A Quote may be referred to as an “Order” upon Customer’s submittal of an Order.
3. If an Agreement entered into between Customer and Brightspeed includes pricing schedules, the Agreement may include specific time limitations on the availability of such pricing. Unless otherwise specified in an Agreement or a Quote received from Brightspeed, pricing is valid for ninety (90) calendar days from the date of a Quote, subject to the paragraphs below. If the Customer doesn't place an Order for Services within the applicable timeframe specified above, the Quote and/or the applicable pricing expires.
4. Any construction costs reflected on a Quote are an estimate only and are subject to the terms of the paragraphs below.
5. Brightspeed will notify Customer of acceptance of an Order by delivering (in writing or electronically) the date by which Brightspeed will install and/or activate Service (the "Customer Commit Date"), by delivering the Service, or by the manner described in a Service Schedule. Customer will pay Brightspeed's standard expedite charges if Customer requests a delivery date inside Brightspeed's standard interval duration. Provisioning intervals will be adjusted and the "Customer Commit Date" may be adjusted as necessary to reflect any applicable notices and confirmations under the paragraphs below.
6. Prior to completion of installation: Brightspeed may notify Customer in writing (including by e-mail) of additional charges due to:
(A) notices of additional charges received by Brightspeed from off-net vendors subsequent to the preparation of the Quote. Customer has eight (8) business days following such notice to confirm in writing its acceptance of the additional costs; or otherwise, Customer is deemed to have cancelled the Order without additional termination charges except for out-of-pocket costs (if any) incurred in constructing facilities prior to the date of cancellation; or
(B) special construction costs which are determined to be necessary (e.g. as a result of a facilities check, site survey or during the course of construction). Customer has ninety (90) calendar days following such notice to confirm in writing its acceptance of the additional costs and in the absence of such acceptance Customer is deemed to have cancelled the Order. If Customer notifies Brightspeed that the additional costs are not approved or if Customer does not affirmatively provide approval for such additional costs, the Order is deemed cancelled without any termination charges. Brightspeed will not commence or continue any engineering or construction related to the additional costs specified in the notification unless and until Customer executes and delivers to Brightspeed a separate Special Construction Form (SCF) or other confirmation of Customer's acceptance of the additional special construction costs (e.g., by submittal of a revised Order which is accepted by Brightspeed). Brightspeed reserves the right to require payment for the additional cost, or a portion thereof, in advance of construction.
(C) After notice of additional costs is given pursuant to this Section, if costs continue to increase during the period before Customer provides confirmation of its acceptance, Brightspeed may again notify Customer of such increases, in which event the process outlined in this Section shall repeat with respect to such cost increase(s). Brightspeed must notify Customer of any new increases not later than seven (7) calendar days after receipt of Customer's confirmation of acceptance of costs specified in a prior notice. If Customer notifies Brightspeed that the additional costs are not approved or if Customer does not affirmatively provide approval for such additional costs, the Order is deemed cancelled without any termination charges.
7. Brightspeed will deliver directly or through a third party vendor a written or electronic communication advising Customer that the Service has been installed and/or activated (a "Connection Notice"), at which time billing will commence, provided however, if Brightspeed cannot complete installation or activation due to Customer delay or inaction, Brightspeed may begin charging Customer and Customer will pay such charges in the absence of a cancellation. If Customer notifies Brightspeed within five (5) business days after delivery of the Connection Notice that Service is not functioning properly, Brightspeed will correct any deficiencies and, upon Customer's request, credit Customer's account in the amount of 1/30 of the applicable monthly recurring charge (MRC) for each day the Service did not function properly. Such credits shall apply in lieu of any credits that would otherwise apply under an applicable Service Level Agreement (SLA) for the affected Service. A "deficiency" in the Service will be deemed to exist for purposes of requiring correction under this paragraph if Customer would otherwise be entitled to credits under the applicable SLA if the Service had previously been functioning properly. Following expiration of the notice period specified in this paragraph and correction of deficiencies (if any) identified by Customer, subsequent non-performance, outages, failures to deliver or defects in Service will be governed by the SLA applicable to the affected Service, which shall be Customer's sole remedies for the items covered by the SLA.
8. At the expiration of the Service Term, unless otherwise specified in the applicable Service Attachment, Service will continue month-to-month at the rates reflected on the Order, subject to adjustment by Brightspeed on thirty (30) days' advance written notice, until either Party provides thirty (30) days advance written notice of termination.
9. If a generic demarcation point (such as a street address) is provided, the demarcation point for On-Net Services will be Brightspeed's Minimum Point of Entry (MPOE) at such location (as determined by Brightspeed).
10. Equipment provided by Brightspeed to be located in Customer's premises ("CPE") is subject to the terms of the CPE Addendum. A copy of the CPE Addendum and a list of Services to which it applies is available upon request, and Customer acknowledges its acceptance of such terms based upon review or waiver of the right to request same.
11. Charges for Service are exclusive of Taxes and Fees. Customer is responsible for all taxes and fees, in accordance with the Governing Documents specified herein. If Customer presents Brightspeed with a valid exemption certificate that eliminates Brightspeed's obligation to pay certain Taxes and Fees, the exemption will apply prospectively.
12. Governing Documents. As used herein, the term "Governing Documents" refers to these Terms and Conditions and any additional terms and conditions described in this Section.
(A) If the Parties have executed a Master Service Agreement (MSA), then then in addition to the terms and provisions of the other Governing Documents (if any), the Services will be governed by the terms of the MSA. If the MSA does not include the Service Schedule(s) applicable to the Service(s) reflected in the Order, then Brightspeed's current standard Service Schedule applicable to the Services will apply, copies of which are available upon request and Customer acknowledges its acceptance of such terms based upon review or waiver of the right to request same. If Brightspeed and Customer have not executed an MSA, Brightspeed's current standard Master Service Agreement and the standard Service Schedule(s) which are applicable to the Service(s) will govern, copies of which are available upon request and Customer acknowledges its acceptance of such terms based upon review or waiver of the right to request same. In the event of a conflict between the MSA and the other Governing Documents (if any), the terms of the MSA shall apply.
(B) The Order and the Governing Documents control over any Customer-issued purchase order, and any terms or conditions contained in a Customer-issued purchase order or other Customer ordering document will have no force or effect; any reference to a Customer-issued purchase order number is for Customer's internal tracking purposes only.
(C) For Orders submitted using an electronic portal or platform made available by Brightspeed for such purposes, Customer’s Order will be provisioned and billed based on the options, information (e.g., service locations) and inputs selected and/or submitted by Customer. Certain special or customized rates, pricing, or other terms may sometimes be designated by an applicable code (e.g., a PNUM) that Brightspeed has authorized the Customer to use for such purposes. For Customer to receive such customized rates, pricing or other terms represented by such code(s), the Customer must enter the applicable code(s) within the electronic portal or platform, and if a valid code is not properly specified within the Order submission, the Service will be charged at the standard rates and terms that would otherwise apply in the absence of the code. Brightspeed reserves the right to substitute updated ordering codes by giving written notice to Customer.
(D) If any applicable Governing Documents do not contain a limitation of the following types of damages, then the following clause shall apply: Neither party will be liable for any damages for lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of data or cost of purchasing replacement service, or any indirect, incidental, special, consequential, exemplary or punitive damages arising out of the performance or failure to perform under the Order.
For more information please see our privacy policy.
Services not available in all areas. Restrictions apply.
Terms and conditions are subject to change on a prospective basis.
© 2025 Connect Holding LLC. All rights reserved.
All other marks are the property of their respective owners.
For more information please see our privacy policy.
Services not available in all areas. Restrictions apply.
Terms and conditions are subject to change on a prospective basis.
© 2025 Connect Holding LLC. All rights reserved.
All other marks are the property of their respective owners.
For more information please see our privacy policy.
Services not available in all areas. Restrictions apply.
Terms and conditions are subject to change on a prospective basis.
© 2025 Connect Holding LLC. All rights reserved.
All other marks are the property of their respective owners.