Wholesale: Systems Transformation FAQs
If you have specific questions that are not addressed in our FAQs section, please email wholesaletransformation@brightspeed.com.
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General
General
General
How can I contact Brightspeed if I have more questions?
- If you have specific questions that are not addressed in our FAQs section, please email wholesaletransformation@brightspeed.com.
- If you have specific questions that are not addressed in our FAQs section, please email wholesaletransformation@brightspeed.com.
- If you have specific questions that are not addressed in our FAQs section, please email wholesaletransformation@brightspeed.com.
What is the Wholesale: Systems Transformation?
- Following the close of our transaction in October 2022, Brightspeed communicated that for a period not to exceed two years, we would operate on a replicated version of existing OSS infrastructure under Transitional Services Agreements (TSA) with the legacy company. It has always been a part of our transformation plan to migrate to systems that are purpose built for Brightspeed to simplify our customer experience, optimize our solution support, and modernize our approach to technology.
- Following the close of our transaction in October 2022, Brightspeed communicated that for a period not to exceed two years, we would operate on a replicated version of existing OSS infrastructure under Transitional Services Agreements (TSA) with the legacy company. It has always been a part of our transformation plan to migrate to systems that are purpose built for Brightspeed to simplify our customer experience, optimize our solution support, and modernize our approach to technology.
- Following the close of our transaction in October 2022, Brightspeed communicated that for a period not to exceed two years, we would operate on a replicated version of existing OSS infrastructure under Transitional Services Agreements (TSA) with the legacy company. It has always been a part of our transformation plan to migrate to systems that are purpose built for Brightspeed to simplify our customer experience, optimize our solution support, and modernize our approach to technology.
Which processes do these changes affect?
- The TSA period with Lumen will be ending and Brightspeed will be moving to new platforms that deliver more features and better performance. Ordering, provisioning, billing, and repair tools will all receive process enhancements.
- The TSA period with Lumen will be ending and Brightspeed will be moving to new platforms that deliver more features and better performance. Ordering, provisioning, billing, and repair tools will all receive process enhancements.
- The TSA period with Lumen will be ending and Brightspeed will be moving to new platforms that deliver more features and better performance. Ordering, provisioning, billing, and repair tools will all receive process enhancements.
How will these changes be communicated to customers?
- Launched in September 2023, Brightspeed built a new web page that contains updates around our Wholesale: Systems Transformation. The web page provides insights on the changes as they are planned and implemented throughout the process. Our team will also be conducting several Wholesale Customer Forums to present opportunities for open communications with you, about these transitions.
- Launched in September 2023, Brightspeed built a new web page that contains updates around our Wholesale: Systems Transformation. The web page provides insights on the changes as they are planned and implemented throughout the process. Our team will also be conducting several Wholesale Customer Forums to present opportunities for open communications with you, about these transitions.
- Launched in September 2023, Brightspeed built a new web page that contains updates around our Wholesale: Systems Transformation. The web page provides insights on the changes as they are planned and implemented throughout the process. Our team will also be conducting several Wholesale Customer Forums to present opportunities for open communications with you, about these transitions.
Is there an update as it relates to the Systems Transformation schedule?
- Brightspeed recently completed Phase One of the system transition in July 2025. Brightspeed plans on completing Phase 2 in the 1st Quarter of 2026. Through continued communication, we will partner on these updates and implement a plan that leads to a seamless transition. We began releasing information about the transition in October 2023 and will continue to communicate important updates and milestones until the migration is complete. These updates will be available on the web page, sent via Wholesale Communication and will be covered periodically with your account team.
- Brightspeed recently completed Phase One of the system transition in July 2025. Brightspeed plans on completing Phase 2 in the 1st Quarter of 2026. Through continued communication, we will partner on these updates and implement a plan that leads to a seamless transition. We began releasing information about the transition in October 2023 and will continue to communicate important updates and milestones until the migration is complete. These updates will be available on the web page, sent via Wholesale Communication and will be covered periodically with your account team.
- Brightspeed recently completed Phase One of the system transition in July 2025. Brightspeed plans on completing Phase 2 in the 1st Quarter of 2026. Through continued communication, we will partner on these updates and implement a plan that leads to a seamless transition. We began releasing information about the transition in October 2023 and will continue to communicate important updates and milestones until the migration is complete. These updates will be available on the web page, sent via Wholesale Communication and will be covered periodically with your account team.
What are the different phases of migration?
- The IT Transformation will happen in two primary phases: (1) Local Service Request (LSR) Migration, (2) ASR Migration. Phase One (LSR) is now complete and Brightspeed has begun working on phase 2 (ASR).
- The IT Transformation will happen in two primary phases: (1) Local Service Request (LSR) Migration, (2) ASR Migration. Phase One (LSR) is now complete and Brightspeed has begun working on phase 2 (ASR).
- The IT Transformation will happen in two primary phases: (1) Local Service Request (LSR) Migration, (2) ASR Migration. Phase One (LSR) is now complete and Brightspeed has begun working on phase 2 (ASR).
Phase Two
Phase Two
Phase Two
What is Phase Two in the IT Transformation?
- Phase Two of the IT Transformation will be focused on the Access Service Request (ASR) Migration. This is planned for multiple releases with CABS Billing and Trouble Administration and Maintenance (TAM) going live Oct 1, 2025. The migration to Neustar for ASR ordering is planned for the 1st quarter of 2026.
- Phase Two of the IT Transformation will be focused on the Access Service Request (ASR) Migration. This is planned for multiple releases with CABS Billing and Trouble Administration and Maintenance (TAM) going live Oct 1, 2025. The migration to Neustar for ASR ordering is planned for the 1st quarter of 2026.
- Phase Two of the IT Transformation will be focused on the Access Service Request (ASR) Migration. This is planned for multiple releases with CABS Billing and Trouble Administration and Maintenance (TAM) going live Oct 1, 2025. The migration to Neustar for ASR ordering is planned for the 1st quarter of 2026.
When will Phase Two begin and end?
- Phase Two begins October 1, 2026 and is scheduled to be complete by the end of the 1st Quarter, of 2026. (**IT schedules are subject to change and updates will be communicated via the Wholesale Transformation web-page.)
- Phase Two begins October 1, 2026 and is scheduled to be complete by the end of the 1st Quarter, of 2026. (**IT schedules are subject to change and updates will be communicated via the Wholesale Transformation web-page.)
- Phase Two begins October 1, 2026 and is scheduled to be complete by the end of the 1st Quarter, of 2026. (**IT schedules are subject to change and updates will be communicated via the Wholesale Transformation web-page.)
What states are impacted by Phase 2?
- Phase 2 will impact all 20 states that Brightspeed serves. It will not break out the releases into separate groups of states.
- Phase 2 will impact all 20 states that Brightspeed serves. It will not break out the releases into separate groups of states.
- Phase 2 will impact all 20 states that Brightspeed serves. It will not break out the releases into separate groups of states.
What systems will be changing in the Phase Two Migration?
- Ease ASR VFO will migrate to TransUnion/Neustar’s Universal Order Connect (UOC).
- Brightspeed will migrate from the Repair system hosted by Lumen to Neustar’s Universal Order Connect (UOC) for Trouble Administration and Maintenance (TAM).
- Brightspeed's billing vendor, CDG, will begin hosting the Carrier Access Billing System (CABS).
- Ease ASR VFO will migrate to TransUnion/Neustar’s Universal Order Connect (UOC).
- Brightspeed will migrate from the Repair system hosted by Lumen to Neustar’s Universal Order Connect (UOC) for Trouble Administration and Maintenance (TAM).
- Brightspeed's billing vendor, CDG, will begin hosting the Carrier Access Billing System (CABS).
- Ease ASR VFO will migrate to TransUnion/Neustar’s Universal Order Connect (UOC).
- Brightspeed will migrate from the Repair system hosted by Lumen to Neustar’s Universal Order Connect (UOC) for Trouble Administration and Maintenance (TAM).
- Brightspeed's billing vendor, CDG, will begin hosting the Carrier Access Billing System (CABS).
When will the changes go into effect?
- The CABS and Trouble Administration and Maintenance (TAM) changes are targeted for October 1, 2025. The ASR migration to Neustar UOC is targted for the 1st quarter of 2026.
- The CABS and Trouble Administration and Maintenance (TAM) changes are targeted for October 1, 2025. The ASR migration to Neustar UOC is targted for the 1st quarter of 2026.
- The CABS and Trouble Administration and Maintenance (TAM) changes are targeted for October 1, 2025. The ASR migration to Neustar UOC is targted for the 1st quarter of 2026.
Will there be a moratorium/embargo window surrounding each cutover conversion?
The CABS migration will have a short embargo period where FOC’s will not be available from close of business Friday, September 26th until 8:00 AM CST on Tuesday, September 30th.
The ASR migration to Neustar UOC will have an embargo period that will be communicated at a later date.
The CABS migration will have a short embargo period where FOC’s will not be available from close of business Friday, September 26th until 8:00 AM CST on Tuesday, September 30th.
The ASR migration to Neustar UOC will have an embargo period that will be communicated at a later date.
The CABS migration will have a short embargo period where FOC’s will not be available from close of business Friday, September 26th until 8:00 AM CST on Tuesday, September 30th.
The ASR migration to Neustar UOC will have an embargo period that will be communicated at a later date.
Ordering System
Ordering System
Ordering System
What is changing with the ordering system?
- Brightspeed will begin introducing the new TransUnion/Neustar Universal Order Connect (UOC) platform as a replacement for Ease ASR-VFO.
- Brightspeed will begin introducing the new TransUnion/Neustar Universal Order Connect (UOC) platform as a replacement for Ease ASR-VFO.
- Brightspeed will begin introducing the new TransUnion/Neustar Universal Order Connect (UOC) platform as a replacement for Ease ASR-VFO.
Can customers continue to Ebond/API to the new environment?
- Yes, carriers will repoint their current environment to a new API that is connected to Neustar UOC.
- For carriers currently using Neustar, you will be able to add Brightspeed as a trading partner within your existing access.
- The API User Guides and Technical Specifications have been added to the Wholesale Transformation web page on the UOC page.
- For carriers that require new access to the Neustar environment, a connectivity form will be needed to collect the necessary information to establish access. This Connectivity form has been uploaded to the UOC page. Customers can proceed with completing their Connectivity forms at this time.
- Yes, carriers will repoint their current environment to a new API that is connected to Neustar UOC.
- For carriers currently using Neustar, you will be able to add Brightspeed as a trading partner within your existing access.
- The API User Guides and Technical Specifications have been added to the Wholesale Transformation web page on the UOC page.
- For carriers that require new access to the Neustar environment, a connectivity form will be needed to collect the necessary information to establish access. This Connectivity form has been uploaded to the UOC page. Customers can proceed with completing their Connectivity forms at this time.
- Yes, carriers will repoint their current environment to a new API that is connected to Neustar UOC.
- For carriers currently using Neustar, you will be able to add Brightspeed as a trading partner within your existing access.
- The API User Guides and Technical Specifications have been added to the Wholesale Transformation web page on the UOC page.
- For carriers that require new access to the Neustar environment, a connectivity form will be needed to collect the necessary information to establish access. This Connectivity form has been uploaded to the UOC page. Customers can proceed with completing their Connectivity forms at this time.
Where can I find the technical specifications for the API repoint?
- Brightspeed has established an API directory for easy access to the API information for our new systems. These documents can be found on our new resource page at www.brightspeed.com/ew/wholesale/uoc including User Guides and documents important to the transition. This resource page will continue to be updated with information specific to training, job aides, and necessary technical information.
- Brightspeed has established an API directory for easy access to the API information for our new systems. These documents can be found on our new resource page at www.brightspeed.com/ew/wholesale/uoc including User Guides and documents important to the transition. This resource page will continue to be updated with information specific to training, job aides, and necessary technical information.
- Brightspeed has established an API directory for easy access to the API information for our new systems. These documents can be found on our new resource page at www.brightspeed.com/ew/wholesale/uoc including User Guides and documents important to the transition. This resource page will continue to be updated with information specific to training, job aides, and necessary technical information.
If we do not use Ebond/API today, will Brightspeed continue to offer a GUI Interface?
- Yes, Brightspeed has established a new GUI interface that is now active.
- The new GUI can be accessed from our Wholesale Support page or directly at https://exchange.neustar.com/.
- To establish access credentials Brightspeed has created an access request form at: https://uoc.Brightspeed.com.
- All customers have the ability to request GUI access at this time.
- Yes, Brightspeed has established a new GUI interface that is now active.
- The new GUI can be accessed from our Wholesale Support page or directly at https://exchange.neustar.com/.
- To establish access credentials Brightspeed has created an access request form at: https://uoc.Brightspeed.com.
- All customers have the ability to request GUI access at this time.
- Yes, Brightspeed has established a new GUI interface that is now active.
- The new GUI can be accessed from our Wholesale Support page or directly at https://exchange.neustar.com/.
- To establish access credentials Brightspeed has created an access request form at: https://uoc.Brightspeed.com.
- All customers have the ability to request GUI access at this time.
Will User Guides and Job Aides be posted on the New UOC platform?
- Yes, Brightspeed has made all user documents accessible on the UOC webpage at: https://uoc.Brightspeed.com.
- Yes, Brightspeed has made all user documents accessible on the UOC webpage at: https://uoc.Brightspeed.com.
- Yes, Brightspeed has made all user documents accessible on the UOC webpage at: https://uoc.Brightspeed.com.
How soon will carriers be provided access to Brightspeed’ s new UOC environment?
- Connectivity forms for the API environment and User Access Request forms for the GUI Interface are now LIVE! Carriers who are not already using Neustar can proceed with submitting their forms for access to the production environment.
- As customers complete their connectivity/access forms, Brightspeed is actively offering testing of the non-production environment.
- Ebonding testing for carriers who currently utilize Neustar; Brightspeed will provide instructions to add a new trading partner for testing purposes.
- Ebonding testing for carriers new to Neustar we will receive a Connectivity form to establish login credentials for testing purposes.
- GUI testing carriers will be provided an Access Request form to establish credentials for testing purposes.
- Connectivity forms for the API environment and User Access Request forms for the GUI Interface are now LIVE! Carriers who are not already using Neustar can proceed with submitting their forms for access to the production environment.
- As customers complete their connectivity/access forms, Brightspeed is actively offering testing of the non-production environment.
- Ebonding testing for carriers who currently utilize Neustar; Brightspeed will provide instructions to add a new trading partner for testing purposes.
- Ebonding testing for carriers new to Neustar we will receive a Connectivity form to establish login credentials for testing purposes.
- GUI testing carriers will be provided an Access Request form to establish credentials for testing purposes.
- Connectivity forms for the API environment and User Access Request forms for the GUI Interface are now LIVE! Carriers who are not already using Neustar can proceed with submitting their forms for access to the production environment.
- As customers complete their connectivity/access forms, Brightspeed is actively offering testing of the non-production environment.
- Ebonding testing for carriers who currently utilize Neustar; Brightspeed will provide instructions to add a new trading partner for testing purposes.
- Ebonding testing for carriers new to Neustar we will receive a Connectivity form to establish login credentials for testing purposes.
- GUI testing carriers will be provided an Access Request form to establish credentials for testing purposes.
What if we are having issues with setting up our new environment?
- If you have any issues with the setup, onboarding, or have questions as you proceed through the process please contact us at helpdesk.uoc@brightspeed.com and a member of our team will contact you.
- If you have any issues with the setup, onboarding, or have questions as you proceed through the process please contact us at helpdesk.uoc@brightspeed.com and a member of our team will contact you.
- If you have any issues with the setup, onboarding, or have questions as you proceed through the process please contact us at helpdesk.uoc@brightspeed.com and a member of our team will contact you.
Will our existing credentials be carried over?
- For net new Ebonding access, carriers will have to complete a Connectivity form to establish access credentials.
- Any carrier with current Neustar access will be able to add Brightspeed as a trading partner using their existing credentials.
- For GUI users, a new Access Request form will be needed to establish credentials.
- For net new Ebonding access, carriers will have to complete a Connectivity form to establish access credentials.
- Any carrier with current Neustar access will be able to add Brightspeed as a trading partner using their existing credentials.
- For GUI users, a new Access Request form will be needed to establish credentials.
- For net new Ebonding access, carriers will have to complete a Connectivity form to establish access credentials.
- Any carrier with current Neustar access will be able to add Brightspeed as a trading partner using their existing credentials.
- For GUI users, a new Access Request form will be needed to establish credentials.
Will carriers have to apply for new access?
- For carriers who do not currently use Neustar, a Connectivity form will be needed to establish access credentials for the new system.
- Any carrier with current Neustar access will be able to add Brightspeed as a trading partner using their existing credentials.
- For GUI users, a new Access Request form will be needed to establish credentials.
- For carriers who do not currently use Neustar, a Connectivity form will be needed to establish access credentials for the new system.
- Any carrier with current Neustar access will be able to add Brightspeed as a trading partner using their existing credentials.
- For GUI users, a new Access Request form will be needed to establish credentials.
- For carriers who do not currently use Neustar, a Connectivity form will be needed to establish access credentials for the new system.
- Any carrier with current Neustar access will be able to add Brightspeed as a trading partner using their existing credentials.
- For GUI users, a new Access Request form will be needed to establish credentials.
Will the business rules be different than the current ordering system?
The business rules will be consistent with the existing rules used today.
The business rules will be consistent with the existing rules used today.
The business rules will be consistent with the existing rules used today.
When the ASR orders are sent to Neustar during the embargo period, will customers receive acknowledgement to confirm Neustar gets them?
Yes, you will receive an acknowledgement.
Yes, you will receive an acknowledgement.
Yes, you will receive an acknowledgement.
Billing
Billing
Billing
What billing conversion is taking place with CABS billed accounts?
- Effective October 1, 2025, Brightspeed's billing vendor, CDG, will begin hosting the Carrier Access Billing System (CABS).
- Effective October 1, 2025, Brightspeed's billing vendor, CDG, will begin hosting the Carrier Access Billing System (CABS).
- Effective October 1, 2025, Brightspeed's billing vendor, CDG, will begin hosting the Carrier Access Billing System (CABS).
Will our Billing Cyle Change?
- Billing Cycles will remain as-is.
- Billing Cycles will remain as-is.
- Billing Cycles will remain as-is.
Will my Billing Account Number (BAN) change in the transition?
- Billing Account Number (BAN) will remain the same
- Billing Account Number (BAN) will remain the same
- Billing Account Number (BAN) will remain the same
What changes will I see on my CABS Bills?
- There will be no changes in the content or formatting of the invoices regardless of media used (i.e. Electronic BDT, EBILL Portal, or Paper). If you receive Electronic BDTs, a team member from either Brightspeed or CDG will be contacting you to coordinate secure file transfer credentials. If you would like to convert to Electronic BDT, or if you currently receive a printed invoice and would like to convert to our EBILL Portal to view your invoice via PDF, please contact BS_CABSMedia@brightspeed.com.
- There will be no changes in the content or formatting of the invoices regardless of media used (i.e. Electronic BDT, EBILL Portal, or Paper). If you receive Electronic BDTs, a team member from either Brightspeed or CDG will be contacting you to coordinate secure file transfer credentials. If you would like to convert to Electronic BDT, or if you currently receive a printed invoice and would like to convert to our EBILL Portal to view your invoice via PDF, please contact BS_CABSMedia@brightspeed.com.
- There will be no changes in the content or formatting of the invoices regardless of media used (i.e. Electronic BDT, EBILL Portal, or Paper). If you receive Electronic BDTs, a team member from either Brightspeed or CDG will be contacting you to coordinate secure file transfer credentials. If you would like to convert to Electronic BDT, or if you currently receive a printed invoice and would like to convert to our EBILL Portal to view your invoice via PDF, please contact BS_CABSMedia@brightspeed.com.
Repair
Repair
Repair
What changes are occuring to the Ticketing/Repair Process?
- Effective October 1, 2025, existing carriers who have utilized the existing Brightspeed Repair system hosted by Lumen will need to begin using Neustar’s Universal Order Connect (UOC) for Trouble Administration and Maintenance (TAM). This means that after September 30, 2025, carriers will no longer be able to issue repair tickets using the existing tool.
- Effective October 1, 2025, existing carriers who have utilized the existing Brightspeed Repair system hosted by Lumen will need to begin using Neustar’s Universal Order Connect (UOC) for Trouble Administration and Maintenance (TAM). This means that after September 30, 2025, carriers will no longer be able to issue repair tickets using the existing tool.
- Effective October 1, 2025, existing carriers who have utilized the existing Brightspeed Repair system hosted by Lumen will need to begin using Neustar’s Universal Order Connect (UOC) for Trouble Administration and Maintenance (TAM). This means that after September 30, 2025, carriers will no longer be able to issue repair tickets using the existing tool.
What connectivity options are available for TAM?
- As part of this transition:
- Ebonded Carriers: You will need to repoint your systems to Neustar’s Universal Order Connect (UOC) endpoint.
- All Other carriers: You will need to submit a GUI Request form (link below) to gain access to the new Trouble Administration and Maintenance (TAM) application.
- Brightspeed is offering customer connectivity testing to these new interfaces and their corresponding messages for TAM. To begin the process for testing, please fill out the request form listed below.
- To request access, click on the links below:
- API Request Form: https://forms.office.com/r/Nn1Fp21mLJ
- GUI Request Form: https://forms.office.com/r/HBGkBdLxLb
- Guides for TAM technical information on the Neustar API and a Neustar UOC User Guide are available at UOC.Brightspeed.com.
- As part of this transition:
- Ebonded Carriers: You will need to repoint your systems to Neustar’s Universal Order Connect (UOC) endpoint.
- All Other carriers: You will need to submit a GUI Request form (link below) to gain access to the new Trouble Administration and Maintenance (TAM) application.
- Brightspeed is offering customer connectivity testing to these new interfaces and their corresponding messages for TAM. To begin the process for testing, please fill out the request form listed below.
- To request access, click on the links below:
- API Request Form: https://forms.office.com/r/Nn1Fp21mLJ
- GUI Request Form: https://forms.office.com/r/HBGkBdLxLb
- Guides for TAM technical information on the Neustar API and a Neustar UOC User Guide are available at UOC.Brightspeed.com.
- As part of this transition:
- Ebonded Carriers: You will need to repoint your systems to Neustar’s Universal Order Connect (UOC) endpoint.
- All Other carriers: You will need to submit a GUI Request form (link below) to gain access to the new Trouble Administration and Maintenance (TAM) application.
- Brightspeed is offering customer connectivity testing to these new interfaces and their corresponding messages for TAM. To begin the process for testing, please fill out the request form listed below.
- To request access, click on the links below:
- API Request Form: https://forms.office.com/r/Nn1Fp21mLJ
- GUI Request Form: https://forms.office.com/r/HBGkBdLxLb
- Guides for TAM technical information on the Neustar API and a Neustar UOC User Guide are available at UOC.Brightspeed.com.
