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Pre Experience Upgrade FAQ
From Oct 23 to 27, we will be performing system upgrades, and all account management functionalities will be disabled online and via phone or chat. Click below to see some frequently asked questions that can help you understand what to expect.
You will not be able to make payments during this period. Before the upgrade, you can log in to your account or contact an agent to make a payment. Afterwards, you can pay online at http://www.brightspeed.com. Don't worry, you won't be billed any new late fees during the upgrade period.
Your service will not be suspended or disconnected during the system upgrade period.
Your auto payment will be made automatically on the regularly scheduled day.
You will not be billed any new late fees during the system upgrade period.
Sign in to My Brightspeed
Manage your account preferences and billing information online.
Manage your account preferences and billing information through the app.
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