Digital Voice has a lot to offer as your digital home phone service. Let's get started by setting it up.
Use this setup and activation guide to get started with your new Digital Voice Basic service. Go here for Digital Voice Professional set-up instructions.
Check to see that you received this equipment:
Digital Voice will only work for phones that are directly connected to the Digital Voice adapter.
We recommend that you use cordless phones with your Digital Voice service. Connect the adapter to the cordless handset base station and distribute the remote handsets throughout your house.
Any phones connected to wall jacks will not work with your Digital Voice service.
The Digital Voice adapter will automatically self-configure after it's connected to your Brightspeed internet service. All you need to do is plug in the device and connect the cables.
Important Note: The configuration process can take up to 15 minutes. Do not unplug or restart the device while any of the lights are flashing. Doing so may corrupt the firmware and cause the unit to malfunction.
The configuration process is complete when the lights for "POWER", "INTERNET" and "PHONE1" on the front of the Digital Voice adapter are all solid green. After this, you can begin using your service.
You can find your Digital Voice phone number a couple of ways:
You'll receive a welcome email after you order your Digital Voice service. This email will include your username and a link to create your password. After you're signed in, you can view account details, call records, voicemail messages, and more.
Your Digital Voice service will not work in the event of a power outage unless you you have a battery backup unit. Learn more about battery backups.
Still have questions? We're here to help! Contact us.
Top tools
Log in to access our most popular tools.
Was this page helpful?
Brightspeed services support