This section gives you more information about how we collect, use, and share Customer Proprietary Network Information (CPNI) related to our voice services. Under federal law, you have a right, and we have a duty, to protect the confidentiality of CPNI. We have implemented policies and procedures to help ensure our compliance with the CPNI rules adopted by the Federal Communications Commission (FCC), and we perform ongoing reviews of our compliance. We also certify our compliance with applicable CPNI rules to the FCC annually. The bottom line is that we do not intentionally use, access, or disclose your CPNI to affiliates or third parties without your permission, except as allowed under the FCC’s rules or other applicable law.
CPNI is information that relates to the quantity, technical configuration, type, destination, location, and use of the voice services we provide to you as our customer and includes information about what voice services you subscribe to, how you use them, and the bills you get. CPNI does not include our published directories that may include your name, address, or telephone number, and this section does not apply to our directories.
How does Brightspeed use and share CPNI?
We use CPNI primarily to provide services to you, including to:
• Bill and collect for our services and process payments;
• Set up your account and provide our services;
• Market our services that are similar to services you already use and
• Fix a service issue, provide customer support, and troubleshoot.
To provide our services, we may share CPNI with our affiliates and with third-party service providers. In addition, we share CPNI with other third parties, such as law enforcement, to comply with the law, protect our rights, and protect both our customers and users of other carriers’ services.
We will share your CPNI with you upon request after verifying your identity. Brightspeed may use, share, and allow access to CPNI in other ways, with your approval, as explained in other parts of this Notice.
What are Your Rights Regarding your CPNI?
Under the law, you have certain rights related to your CPNI. In some cases, we must ask for your approval before we can use, share, or allow access to your CPNI. This is called an “opt in” approval. When we ask for this approval, we will tell you how we want to use, share, or allow access to your CPNI, and who we will provide your CPNI to, if you approve.
You also have the right to “opt out” of our use of CPNI to market types of communications service(s) to you that you are not already using, and our sharing of CPNI with our agents and affiliates to do this marketing. For example, if you use our local voice services, we might use your CPNI to market our long-distance voice services to you, unless you choose to opt out.
How to opt-out of use of your CPNI?
You can opt out by sending an email to firstname.lastname@example.org. Please include this in the subject line of the email: CPNI Data Opt-Out Request.
Your choices will apply until you change them, and you can change your mind at any time by emailing us at this same email address.
Opting out of our use and sharing of CPNI for marketing purposes will not affect how you can use our services that you subscribe to, but if you do not opt out then we can offer you more services to meet your communications needs. If you do opt out, we may still market to you, but the marketing will not be based on your CPNI.
What are the Rules about accessing my CPNI?
Calls to Brightspeed's Customer Service:
When a call is made to the Brightspeed Customer Service line, a caller must be authenticated prior to receiving any CPNI information. The customer must be able to authenticate by: (1) providing the pre-established CPNI password; (2) calling the customer back at the number of record on the account; or (3) sending the information via postal service to the address of record on the account. The call center representative will not be able to discuss any details of CPNI over the phone unless the caller provides call details or has the pre-established password.
In Person Access to Account Information:
Customers seeking in person access to their account need to have a valid Government-issued photo ID, and the name on that identification matches the name of the account holder.
Online Access to Account Information:
Customers seeking online access to their account must have their account username, password or security access code established before they are granted access.
What About Business Accounts and CPNI?
Where Brightspeed and a business have a contractual relationship, and the business has access to a dedicated account representative, the authentication processes used by the parties may be different and notifications may not be sent. Customers seeking online access to their account must have their account username, password or security access code established before they are granted access. Otherwise, our practices with respect to CPNI access and required notifications remain the same.
Business accounts may also have designated Authorized Users. The primary account holder may designate other Authorized Users to access and manage the account.