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Using Continuous Redial
You can allow your phone to dial a busy number for you instead of having to do it manually.
How to use Continuous Redial
Next time you get a busy signal, do the following:
- Hang up the phone
- Lift the receiver and listen for the dial tone
- Press *66
- Hang up the phone
When the line's no longer busy, you'll hear a distinctive (short-short-long) ring. You can:
- Ignore the ring, or
- Pick up the phone to connect the call
If you no longer need to reach the number, pick up the receiver and press *86.
It's useful to be aware of Continuous Redial
Continuous Redial keeps phoning the number every 60 seconds, for up to 30 minutes. If the line is still busy after 30 minutes, a recorded message instructs you to hang up and try again later.
- You can activate this feature on up to 15 numbers at one time
- Continuous Redial works with most local, and some long distance numbers, but it cannot be used with wireless numbers
- You can continue to place and receive calls while this service is active
- When the line is no longer busy, Continuous Redial will try three times within 30 minutes to notify you that the line is available and you can place your call
- When you activate Continuous Redial, you will hear this message: "The number called is busy. A special ringing will tell you when the line is free. Please hang up now."
- If you cancel Continuous Redial, you will hear this message: "You have canceled your request. Please hang up now."
- Continuous Redial is available in most areas — it's sometimes called Busy Redial or simply *66
- Depending on your location, Continuous Redial can be added to your Price for Life bundle or used as a pay-per-use feature
If you have questions about this calling feature, or to make sure it's part of your service bundle, contact us.
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