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Access the Modem Status menu for an older Brightspeed modem
The Modem Status menu of the user interface allows you to view several options to see how your modem is running. Follow the steps below to access the status menu.
This page applies to the following retired or soon-to-be retired modems, which should be replaced:
- Actiontec PK5000
- Actiontec Q1000
- Actiontec Q2000
- Zyxel PK5000Z
- Zyxel Q1000Z
NOTE: Depending on your model, your modem's user interface may appear slightly different from the images below.
1. Connect a device, such as a computer or tablet, to the internet through WiFi or using an Ethernet cable connected to your modem.
2. Open a web browser and type http://192.168.0.1 into the web address field.
3. Log in to the modem's settings interface (Modem GUI) using your Admin Username and Admin Password.
You can find the Admin Username and Password printed on the sticker attached to the side, back or bottom of the modem.
CAUTION! Do not remove or lose your modem sticker, which includes your default admin username and password. These preset credentials cannot be retrieved, and your modem could become unusable without them.
The modem sticker shows you TWO important sets of login credentials. How do you use each one?
SSID and key/wireless password: Used to access and connect to your WiFi network
- SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers)
- Key/Wireless Password is the password you will enter on your devices to connect securely to your network
- These default settings can also be customized in the modem settings or through the app
Admin username and admin password: Used to log in to your modem settings portal
- Access secure settings such as firmware updates, WiFi security, schedules, and more
- When connected to your home network, go to http://192.168.0.1 to access the portal (also called the GUI)
- These default settings can also be customized in the modem settings
4. Select "Modem Status."
5. From the main status menu, you will be able to select an option to view more information. A brief description of each status option is below.
Connection Status
- Displays details about the firmware version, model number, MAC Address, connection (upstream/downstream), encapsulation, and the IPv4 address of the modem
WAN Status
- Displays details about the DSL port (back of the router) and the DSL light which corresponds to the DSL port on the back of the router. Details include broadband mode, loss of power, loss of link, SNR, attenuation, errored packets, CRC, and FEC corrections.
Ethernet Status
- Displays details on the Ethernet ports on the back of the router. Details include packets sent/received, code violations, and uncorrected packets.
Wireless Status (best channel available)
- Displays details about the wireless connection. Details include best channel available, channel utilization, number of connected devices, mode, and state.
Firewall Status
- Displays details on any firewall settings that have been modified. Details include displays all devices and connection types that are connected to your modem.
Device Table
- Displays all devices connected to your Local Area Network (LAN).
NAT Table
- Displays details about the internal (private) network to the external (public internet) network translation.
Routing Table
- Displays details about which route the device uses to find the best path when forwarding packets.
IP QoS Table
- Displays traffic information on a queue basis. (Not a feature on all models.)
Modem Table
- Displays the modem's hardware resources. Details include processor, memory, sessions, recommendated actions, and LAN device log.
Top modem/router topics
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- Should you use 2.4 or 5 GHz WiFi?
- Brightspeed compatible modems
- How to read your modem lights
- When and how to use modem reset
- How to return a modem
- How to upgrade your modem's firmware
- Modem or router: What's the difference?
View all Modem/Router topics
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