As modems get older, internet providers have to phase them out of use. A retired device may connect to the internet, but may not deliver optimized internet service and will be more likely to cause connection issues. We provide information on all our modems to help you continue to use and troubleshoot your device. However, a retired modem should be replaced as soon as you are able.
If you are ready to upgrade your modem, contact customer service to order a new modem. Your representative can help you select the best one for your plan.
Customers who solely use the internet might be able to acquire a new modem online.
As an example, check: Log in to My Brightspeed and select the Home or Services tabs to discover "My Internet." Then, to access online buying, seek for a link that says "Upgrade Modem." You cannot place an order online at this time if you don't see the link, but you may still be qualified for a Call or chat and an agent will help walk you through the process.
For now, you can still get support from Brightspeed if you own one of these modems, but they are being phased out, which means they'll be retired in the near future.
List updated 07/2022
These older modem models are retired, which means you cannot get technical support from Brightspeed if you have an issue.
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