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What to expect when installing a modem you already have
Thank you for choosing Brightspeed for your internet service! If you are providing your own modem for your service, there are a few things you'll need to know about installation and activation.
Important: If you have not already done so, please verify that your modem is compatible with your new service. If you are re-using a newer Brightspeed modem, it will most likely work. To be sure, check our compatibility page and then contact us with any questions.
Re-using a Brightspeed modem
If you are re-using a Brightspeed modem that you already have:
- Plug in the modem and perform a factory reset. This is necessary to clear the previous credentials and allow the equipment to connect to your new service.
- Connect your modem with an Ethernet cord. After you've completed the reset, the modem should connect automatically. For more guidance, see this modem set-up page.
Using a non-Brightspeed modem
If you are using a non-Brightspeed modem, you will need to chat with us to get credentials (PPoE, vpi/vci, and password), which you will manually enter to your modem using the GUI.
You won't be able to connect your modem without these credentials.
Note about line activation: Your line should be activated no later than 7 p.m. on your service start date, at which point you can connect your modem.
Top modem/router topics
- Set up your modem and activate internet
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- Brightspeed compatible modems
- How to read your modem lights
- When and how to use modem reset
- How to return a modem
- How to upgrade your modem's firmware
- Modem or router: What's the difference?
View all Modem/Router topics
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