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Access the Utilities menu for an older Brightspeed modem
The Utilities menu in your modem's user interface provides access to several tools for rebooting, restoring defaults, upgrading firmware, and running tests and diagnostics.
This page applies to the following retired or soon-to-be retired modems, which should be replaced:
- Actiontec PK5000
- Actiontec Q1000
- Actiontec Q2000
- Zyxel PK5000Z
- Zyxel Q1000Z
NOTE: Depending on your model, your modem's user interface may appear slightly different from the images below.
1. Connect a device, such as a computer or tablet, to the internet through WiFi or using an Ethernet cable connected to your modem.
2. Open a web browser and type http://192.168.0.1 into the web address field.
3. Log in to the modem's settings interface (Modem GUI) using your Admin Username and Admin Password.
You can find the Admin Username and Password printed on the sticker attached to the side, back or bottom of the modem.
CAUTION! Do not remove or lose your modem sticker, which includes your default admin username and password. These preset credentials cannot be retrieved, and your modem could become unusable without them.
The modem sticker shows you TWO important sets of login credentials. How do you use each one?
SSID and key/wireless password: Used to access and connect to your WiFi network
- SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers)
- Key/Wireless Password is the password you will enter on your devices to connect securely to your network
- These default settings can also be customized in the modem settings or through the app
Admin username and admin password: Used to log in to your modem settings portal
- Access secure settings such as firmware updates, WiFi security, schedules, and more
- When connected to your home network, go to http://192.168.0.1 to access the portal (also called the GUI)
- These default settings can also be customized in the modem settings
4. Select "Utilities."
5. From the main utilities menu, you will be able to select an option to view more information or start the utility. A brief description of each utility is below.
Reboot
- Restarts your modem, which can often fix internet connection problems, improve slow connections and resolve many wireless issues
Restore Defaults
- Clears custom settings and brings back the factory defaults
Upgrade Firmware (view instructions page)
- Upgrades the permanent software programmed into your modem. Updates are important to add features or improve the performance of the modem.
Ping Test
- Tests the reachability of a specified destination
Traceroute
- Records the route through the Internet between your computer and a specified destination
Diagnostic Test
- Tests WAN Ethernet, DSL PHY, Encapsulation, PPP, and DNS
Web Activity Log
- Provides details about what the devices on your LAN are viewing
Time Zone
- Allows you to view or change the current time zone for your modem
Top modem/router topics
- Set up your modem and activate internet
- Connect devices to your WiFi network
- Should you use 2.4 or 5 GHz WiFi?
- Brightspeed compatible modems
- How to read your modem lights
- When and how to use modem reset
- How to return a modem
- How to upgrade your modem's firmware
- Modem or router: What's the difference?
View all Modem/Router topics
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