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Manage your appointment for installation, repairs, or maintenance
Use the Service Appointment Manager tool to find out about your scheduled appointment for repair of existing service or installation of new service.
Need to change or cancel a technician appointment?
You can access the tool in three ways:
- Enter your account number.
- Enter the phone number that is associated with your account.
- Enter your appointment or ticket number if you have one.
| Using service appointment manager | ||||
|---|---|---|---|---|
| Appointment type | View | Change | Cancel | Find technician |
NEW service installation | ✓ | contact us | in many cases | |
Repair of existing service | ✓ | ✓ | ✓ | in many cases |
Before the day of your scheduled appointment, you can:
- View your appointment information, including time window (for new service and for repairs)
- Reschedule or cancel your appointment (for repairs only)
On the day of your scheduled appointment, you can:
- Reschedule or cancel — up to the scheduled appointment time (for repairs only)
- See the approximate location of your dispatched technician on a map, and view (in most cases) the technician's name and photo (for new service and for repairs)
View the details of your appointment
Up until the day of the appointment, you can view the details about new installations or repairs.
You might see some of this information about your appointment:
Job description - this is the type of appointment.
- HSI (High Speed Internet) – No Signal / No Sync Res Repair. This means there is an issue with the signal at your residence and a tech is needed to come fix it.
- Voice – OOS/No Dial Tone Res Repair . This means that the phone line at your residence has an issue with no dial tone.
Earliest start time & latest start time - The window of time during which your technician will show up is this. Keep in mind that a technician will only be assigned to your appointment if and when this field is made available.
Find your technician
You may be able to locate your technician on the day of your planned appointment. Please be aware that not all technicians presently have access to this service. You will see a "Find My Technician" button underneath the appointment details if the feature is accessible for your technician. A pop-up window containing the name and general location of your technician will appear when you click this button.
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