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Prepaid internet account support
What is Brightspeed Prepaid?
Brightspeed Prepaid Internet is a convenient plan that gives you the simplicity of month-to-month pricing, no long-term contract, and no credit check or deposit required.
Prepaid customers are billed automatically each month on a credit or debit card of choice, and service is auto-renewed until you choose to cancel. Learn more about top topics for Prepaid service:
Enroll in My Brightseed
Installation
Payment date and amount
Online account management
You can manage your Prepaid account online after you complete enrollment in My Brightspeed.
After you confirm an order for new service from Brightspeed, you should receive an email from Brightspeed Notifications with a personalized link to create a My Brightspeed account. When you click this link, you'll be directed to the My Brightspeed registration page, which will be auto-filled with your email address. You will then enter your service address zip code. When your account is verified, you'll be able to create your account password, acknowledge the terms and conditions, and you're done!
If you don't receive the enrollment email, don't worry, you can still sign up. Learn how to enroll in My Brightspeed.
If you order a technician install: A Brightspeed technician will bring the modem to your home and connect it to start your internet service. Someone over the age of 18 years old needs to be home for the technician.
If you are installing your service: Your Brightspeed modem will be delivered on or before your activation date. See instructions provided in the modem box to connect your internet. You can plug in the modem after 5 PM on the service start date.
Your first payment is made when you place your order, which may include one-time charges for a modem or installation, etc. Your next monthly payment will be automatically deducted from your credit/debit card on file one month after your internet service is activated, and then on the same payment date each month.
Refer to your confirmation email for your monthly service amount or sign in to My Brightspeed to view the information at any time.
How do you know if you are on a Prepaid plan? Look at your account number in the top right corner of your My Brightspeed page. If it starts with the letters "PPB," then you know it's Prepaid.
If you are a Prepaid internet subscriber, your account number will start with "PPB" and you will see a screen similar to the one below when you go to My Bill.
On your My Bill screen, you'll see Upcoming Charges, a list of Payment Statement dates that you can choose from, and your saved Payment Preference, which you can change if needed.
Your current bill will be shown by default. To view a past bill, find the Payment Statements area and click on the "Statement Period" drop-down to choose which bill you would like to see.
If you are a Prepaid internet subscriber, your account number will start with "PPB" and you will see a screen similar to the one below when you go to My Bill.
Scroll down to the Payment Preference section and select "Manage Payment Method."
From here you can view the credit/debit card that you currently have on file for your account, and choose to update it if needed.
Note: Prepaid customers must use a debit or credit card to make automatic monthly payments. Other payment types, such as checking transfer, are not enabled for this type of account.
Step 1: Click on the "Update My Payment Method" button
Step 2: Enter a new debit or credit card and click on "Save"
On your My Settings page, you will see a Sign In Information area.
Click on "Manage Notification Preferences" to go to the prepaid account management page. Once you are there, select Profile from the top menu bar.
Now scroll down to the Notifications section. Once you've made your selections, click “Update.” To remove or change an alert type, simply unclick the option and click “Update.”
Note on paperless billing
Paperless billing is enabled automatically with your Prepaid account. You will receive your monthly bill by email, plus a reminder that your automatic payment is scheduled to go through on the set date.
Tip: If you don't start receiving emails from us, check your spam, bulk or junk folders, and add Brightspeed to your approved senders list.
Sign in to My Brightspeed
Manage your account preferences and billing information online.
Top tools
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Brightspeed Internet app
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