Fiber internet support

Make the most out of your fiber internet connection

Manage your fiber account

Learn about your equipment

Still not finding what you’re looking for?

Click the chat icon or get in touch at 833-692-7773 (MYBRSPD).

Download the Brightspeed App

Pay, chat, manage and connect, all from

your Brightspeed app.

Statements and payments

See your account history or update

your payment details.

Notifications and settings

Set your account communications,

change your password, update

account information.

Manage service

Add new products, pause, or cancel

service.

Manage your account preferences and billing information online.

My Brightspeed

Fiber Account FAQs

Prepayment makes it easy for you to set up your monthly subscription, and it eliminates the need for a deposit or credit check. Service will begin on the same day it's installed and will automatically renew each month after the installation date.

Choose from any of these methods of payment for your Brightspeed Fiber account:

Apple Pay
PayPal credit card
ACH via PayPal
Mastercard
Visa
Discover

Simply sign in to your Brightspeed Fiber account to change your payment information. You can add or update a debit or credit card, or add PayPal or Apple Pay.

If you need more help, you can see detailed instructions here.

Brightspeed Fiber service is billed electronically, so there is no paper statement. We send out email notification five days prior to each payment date, as well as a receipt after we process your payment. You can also review your payment history at any time by signing in to your account and looking in the "My Payments" section.

You can view your monthly statement online at any time. Simply sign in to your account and go to "My Payments" to view your entire payment history.

Monthly rates for Brightspeed Fiber are not fixed for any particular period of time. This means that monthly rates for services and leased equipment could increase while you are subscribed to Brightspeed Fiber.

When you pay the monthly subscription, we provide service for the full monthly period. Partial (or prorated) refunds are not available.

Learn how to cancel your service.

When you sign up for service, your email address is automatically set as your username, and cannot be changed. However, if you want, you can update the email you prefer to use for important account information. Sign in on the web or log into the Brightspeed app from your iOS or Android to change contact options.

Easy! Go to account sign-in and follow the "Forgot Password" prompts. Your username is the email address provided when you signed up for service.

Password rules: Your password must be at least 8 characters and include one letter, one number, and one special character.

Yes, we do. Learn more about a service pause.

A different residence requires a separate account. Therefore, to establish service at a second address, you will need to set up a new account with a different email address.

There is no contract or term commitment, so you can cancel your service at any time. Sign in to the account management portal, go to My Account and select "Cancel my subscription." Choose the date you want to end your service, and we'll take care of the rest. We will email a notification acknowledging your request, plus another confirmation email when your service has been canceled.

Please note that a payment refund (prorated billing) is not available if you cancel your service in the middle of your monthly billing cycle, based on when you began your subscription.