Prepayment makes it easy for you to set up your monthly subscription, and it eliminates the need for a deposit or credit check. Service will begin on the same day it's installed and will automatically renew each month after the installation date.

Brightspeed Fiber service is billed electronically, so there is no paper statement. We send out email notification five days prior to each payment date, as well as a receipt after we process your payment. You can also review your payment history at any time by signing in to your account and looking in the "My Payments" section. 

You can view your monthly statement online at any time. Simply sign in to your account and go to "My Payments" to view your entire payment history.

When you sign up for service, your email address is automatically set as your username, and cannot be changed. However, if you want, you can update the email you prefer to use for important account information. Sign in on the web or log into the Brightspeed app from your iOS or Android to change contact options.

Easy! Go to account sign-in and follow the "Forgot Password" prompts. Your username is the email address provided when you signed up for service.

Password rules: Your password must be at least 8 characters and include one letter, one number, and one special character.

Yes, we do. Learn more about a service pause.

A different residence requires a separate account. Therefore, to establish service at a second address, you will need to set up a new account with a different email address.