Taking care of a late payment

The greatest methods for paying your payment quickly and having it appear on your account right away are to pay online or via our automated phone system to pay online or via our automated phone system. 

Please be aware of the following exception: If you pay by phone on a weekend or federal holiday, your account will be updated the next business day. This can lead to a late payment, depending on when your payment is due.

Consider setting up a payment arrangement. Use our Payment Plan Tool to split your bill into up to three payments. There will be late fines applied if you pay less than your entire balance without establishing a payment plan. If you keep a balance unpaid for too long, your services can be terminated.

You will incur a late fee if you submit the amount after the deadline. We will send you a late payment notification if your account remains unpaid, and eventually your services will be suspended and potentially canceled.

You will be charged late fees if your payment is received after the due date. Late fees vary based on the type of service and your location. They can be a flat $5 fee, a percentage of the total amount owed, or a mix of both.

We'll mail you a notification when your bill is past due, and if it isn't paid, we'll also make an effort to call you.

When you attempt to log on if you have Brightspeed internet service, you will receive a "past due" message with directions to make a payment.