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Pay your bill in person
Who can pay in person? You can pay in person if you are a Brightspeed Internet customer with a postpaid plan (a postpaid plan allows you to pay your bill after you’ve received service each month. You can also pay in person if you are a Brightspeed fiber customer with a prepaid plan and your account is overdue or suspended (a prepaid plan requires automatic payment each month).
How can I tell if I have a postpaid or prepaid plan? To check, find your most recent statement and locate your account number. If it starts with a 3, 4 or 5, you have a postpaid account. If it starts with a 2 or A, you have a prepaid account.
Note: if you are a Brightspeed Internet customer with a prepaid account that starts with PPB or 1, this does not apply.
If your prepaid account is overdue or has been temporarily suspended due to non-payment, you can make a payment at an in-person payment location. Please note that ONLY CASH is accepted at these locations. Once your payment is received your account will be returned to good standing or restored.
Although Brightspeed doesn't have any physical sites where you may pay your bill, we do have partnerships with CheckFreePay in several of our cities that you can use to make in-person payments.
Tip: Make sure you have your account number with you. It will be required to make a payment. Log into your account here to find your account number..
To pay your bill in person, please visit one of our payment partners:
Sometimes you might want to pay your bill in person. In that case, you can speak with someone face-to-face or use a wider range of payment choices. You can make a payment in cash, cheque, or money order at the majority of in-person payment locations. Savings accounts, credit cards, debit cards, and ATM cards are accepted at some establishments.
Although Brightspeed doesn't have any physical sites where you may pay your bill, we do have partnerships with CheckFreePay in several of our cities that you can use to make in-person payments.
Tip: Bring along your Brightspeed bill. Since it has your account information, it will speed up the payment process for you.
To pay your bill in person, please visit one of our payment partners:
If you don't have time to drive somewhere to make a payment, there are other ways to pay your bill.
Bill payment locations, contact information, hours of operation and products are subject to change.
How can I pay my bill if my account is suspended?
The best and quickest way to settle any payments due is to log into your Brightspeed account. Go to Payment Methods and make a payment to reconnect your service. You can find more information here.
Sign in to My Brightspeed
Manage your account preferences and billing information online.
Quick bill pay
Make one-time bill payments online. No sign-in required.
Manage your account preferences and billing information through the app.
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