How long it takes to process your payment

When you pay online, in person or by phone, your payment is considered "accepted pending settlement", and your account is in good standing on that same day. There is one exception to this rule: if you pay in person or on the phone with the assistance of a Brightspeed agent on a weekend or federal holiday, it will be considered accepted the next business day.

If you pay by mail, your payment should be accepted pending settlement within 10 days of the mailing date.

It usually takes 3-5 days for the payment to be fully settled with the financial institution from which you made your payment. But don't worry; as long as the payment got to Brightspeed by your due date, you'll be in good standing while the payment settles.

If you're running behind

If your payment is late, you'll either be charged a flat fee, interest based on a percentage of the amount due, or possibly both — depending what services you have with us.

Note: If you're concerned you won't be able to pay your bill, payment arrangements could be the right choice for you.