Brightspeed Business
Hub Support
Brightspeed Business
Hub Support
Brightspeed Business
Hub Support
Login
What do you need help with?
Please select a category to view supporting resources.
Please select a category to view supporting resources.
Please select a category to view supporting resources.
Settings
Keep your account secure. Protect your account information and maintain your login credentials.
User Management
Only Customer Administrators have access to this menu option—where they assign permissions to ensure the right people have the right access level.
New User Setup
Getting team members connected starts here. Create a Standard User or Customer Administrator.
Username or Password Recovery
Locked out? Learn how to retrieve your username and reset your passwordI
Password Update
Need to change your password? Update your login credentials to help keep your account secure.
User Profile
Update your personal information, modify permissions, and change your password as needed.
Manage User Access
Control permissions with confidence. View users tied to your account and update their access levels as needed.
First Time Login
New to the Business Hub? First, you need to you'll need to acknowledge the user agreement, set a password, and create security questions with answers.
Login Help
Having trouble signing in? Find common login issues and solutions to get you back into the Business Hub quickly.
Search for, Sort, and Filter Services
Quickly find the services you need. Use built-in search, sort, and filter tools to organize and view your services.
Sign Up for Paperless Billing
Go green and streamline billing. Get invoices delivered straight to your inbox.
Change Your Invoice Delivery Method
Choose how you want to receive invoices: electronic or paper delivery.
Request a PDF Copy of an Invoice
The Business Hub stores a current invoice and invoices from the previous 23 months. If you need to save a copy of your invoice, download and save it for future reference.
Generate and save a PDF of an invoice for your records.
Change Your Billing Address
Keep your account details current by updating your billing address. Changes are effective immediately.
Create a Custom Detail Billing Report
Build a tailored report with specific billing data.
View an Invoice
Access 24 months of invoices in PDF or online form. Plus, submit a billing request to get an adjustment to your invoice or to change your billing address.
Pay Your Bill Online
Make a secure, one-time payment or set up AutoPay. It’s fast, easy, and available 24/7.
Enroll in AutoPay
Set it and forget it. Automatically pay your bill each month using your preferred payment method.
View a Prior Invoice
Access your current invoice along with invoices from the prior 23 months. Review charges, compare billing cycles, or request a PDF copy of an invoice to download and save for your records
View a Standard Summary Billing Report
Get a high-level overview of trends in your billing data.
Create a New Ticket
Create a Support Ticket to report an issue or request help from our team.
View Ticket Details
Get the full picture: Ticket Information, Comment History, and Ticket Details.
View the Status of a Repair Ticket
Track progress in real time. Check where your Repair Ticket stands and see any associated log notes from our team.
View All Support Tickets
From the most recent to the oldest, see a list of all Support Tickets associated with your Customer Account
Search for, Sort, and Filter Repair Tickets
Quickly find specific Repair Tickets using built-in search, sort, and filter tools.
Update Information in a Repair Ticket
Edit an existing Repair Ticket by adding notes or attachments to ensure our team has the right information.
Create a New User
Getting team members connected starts here. Create a Standard User or Customer Administrator.
Change User Permissions
Assign access levels to ensure each user has the right level of permissions based on their responsibilities.
Deactivate or Reactivate a User
Temporarily deactivate users or reinstate users as your team evolves.
Create a Customer Administrator
Assign administrator access to users who need to manage accounts, users, and settings across your organization.
Change the Accounts Assigned to a User
Modify which accounts a user can access – tailoring visibility based on roles
